Privacy Notice — AYK GLOBAL TRADE

1. Who we are

AYK Global Trade is the brand of Yiwu AYK International Trade Co., Limited. Office address: Room 817, 8th Floor, Block B, Shihang Center, No. 887 Chengbei Road, Futian Subdistrict, Yiwu City, Jinhua City, China (Zhejiang) Pilot Free Trade Zone.

For questions about this notice or the processing of your personal information, you can contact us at info@aykglobaltrade.com.

2. Information we collect

We may collect the following information:

Information sent through our request form, including your name or company name, phone number, e-mail address, product, quantity, target price, lead time and message.
Information contained in messages you send by e-mail, phone, WhatsApp, WeChat, Instagram or other channels.
Technical information received by our website hosting, security, measurement and form systems, such as IP address, browser or device type, pages visited, referral information, date and time, and security or server logs.
Information created during the business relationship, such as quotes, order correspondence, supplier coordination records and transaction documents.

Please do not send sensitive personal information unless it is necessary and we have specifically requested it.

3. How we use information

We may use personal information for the following purposes:

To review and respond to enquiries and sourcing requests.
To communicate about products, samples, quotes, quality control, orders and shipments.
To carry out steps requested before a contract is concluded and to perform the agreed services.
To keep commercial, accounting and operational records.
To protect the website, prevent misuse and resolve technical issues.
To comply with applicable legal obligations and to establish, exercise or defend legal claims.
To improve our services using operational feedback or aggregated information.

Where applicable law requires a legal basis, processing may rely on steps requested before a contract, performance of a contract, legitimate business interests, consent or compliance with legal obligations. Where consent is required, you may withdraw it, subject to applicable law.

4. When we share information

We may share relevant information with website hosting, e-mail, form, security, measurement and other technology service providers; with suppliers, manufacturers, inspection companies, freight forwarders and other operational partners where reasonably necessary to assess or fulfil your request; with professional advisers, insurers, regulators, courts or public authorities where necessary or legally required; and, subject to applicable requirements, with a successor entity in the context of a merger, restructuring or transfer of the business.

We do not sell personal information. We limit operational sharing to what is reasonably necessary to carry out the task concerned.

5. International data processing

AYK Global Trade is based in China. Information sent to us may therefore be received, stored or processed in China. Our technology providers and communication platforms may also process information in other countries.

Where applicable law sets specific conditions for international data transfers, we take the measures required for such transfers. Third-party platforms process information under their own privacy notices, in addition to the separate processing we carry out.

6. Retention period

We keep personal information only for as long as reasonably necessary for the request, business relationship, operational record, legal obligation, security requirement or dispute concerned. The retention period depends on the nature of the information, the status of the request or transaction, and applicable legal requirements. Unless continued retention is required or permitted by law, information that is reasonably no longer needed is deleted or anonymised.

7. Cookies, measurement and website technologies

Our website software, hosting and security tools may use cookies or similar storage technologies necessary for operation, security, session management and form submission.

We use Google Analytics 4 to measure site visits; IP addresses are anonymised and the data is used only to understand how the site is used. We do not use information collected through the website for targeted advertising.

8. Your choices and rights

Depending on applicable law, you may have the right to request information about our processing activities; to access your personal information, obtain a copy of it, correct it or delete it. You may also have the right to withdraw consent, restrict or refuse certain processing activities, object, request data portability, or lodge a complaint with a competent authority.

We may need to verify your identity before responding. Some requests may be limited where retention or processing is required or permitted by law. You can send your requests to info@aykglobaltrade.com.

9. Security

We apply reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No internet transmission or data storage method can be guaranteed to be completely secure.

10. Third-party communication platforms

When you contact us via WhatsApp, WeChat or Instagram, the platform concerned may independently collect and process information under its own terms and privacy notice. You should review those notices before using the platform.

11. Business users and minors

This website is intended for business users and is not directed at children. We do not knowingly request personal information from children through the website.

12. Changes to this notice

We may update this notice when our services, the technologies we use or our legal obligations change. The updated date will be shown at the top of the page.