Privacy Notice

1. Who we are

AYK Global Trade is the trading name of Yiwu Ankai International Trade Co., Ltd., based at Room 817, 8th Floor, Building B, Shenghang Center, No. 887 Chengbei Road, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China.

For questions about this notice or the handling of your personal information, contact info@aykglobaltrade.com.

2. Information we collect

We may collect:

• Information submitted through our sourcing form, including your name or company name, work email, product or category, specifications, quantity, destination, timeline and message.
• Information contained in emails, calls or messages you send through WhatsApp, WeChat, Instagram or other channels.
• Technical information received by our website hosting, security and form systems, such as IP address, browser or device type, requested pages, referral information, date and time, and security or server logs.
• Information created during a business relationship, such as quotations, order communications, supplier coordination records and transaction documents.

Please do not send sensitive personal information unless it is necessary and we have specifically requested it.

3. How we use information

We may use personal information to:

• Review and respond to enquiries and sourcing briefs.
• Communicate about products, samples, quotations, quality coordination, orders and shipments.
• Take steps requested before entering into a contract and perform agreed services.
• Maintain business, accounting and operational records.
• Protect the website, prevent misuse and resolve technical problems.
• Comply with applicable legal obligations and establish, exercise or defend legal claims.
• Improve our services using operational feedback or aggregated information.

Where applicable law requires a legal basis, processing may be based on steps requested before a contract, performance of a contract, legitimate business interests, consent, or compliance with law. Where consent is required, you may withdraw it, subject to applicable law.

4. When we share information

We may share relevant information with website hosting, email, form, security and other technology service providers; suppliers, manufacturers, inspection providers, freight forwarders and other operational partners where reasonably necessary to assess or carry out your request; professional advisers, insurers, regulators, courts or public authorities where necessary or legally required; and a successor organisation in connection with a merger, restructuring or transfer of the business, subject to applicable requirements.

We do not sell personal information. We limit operational sharing to information reasonably needed for the relevant task.

5. International processing

AYK Global Trade is based in China. Information sent to us may therefore be received, stored or processed in China. Our technology providers and communication platforms may also process information in other countries.

Where applicable law imposes requirements on an international transfer, we will take the measures required for that transfer. Third-party platforms process information under their own privacy notices as well as any separate processing carried out by us.

6. Retention

We retain personal information only for as long as reasonably necessary for the enquiry, business relationship, operational record, legal obligation, security requirement or dispute for which it is held. The period depends on the nature of the information, the status of the enquiry or transaction, and applicable legal requirements. Information is deleted or anonymised when it is no longer reasonably required, unless continued storage is required or permitted by law.

7. Cookies and website technology

Our website software, hosting and security tools may use cookies or similar storage needed for operation, security, session management and form delivery. We do not use information collected through the website for targeted advertising.

If optional analytics or advertising technologies are introduced, this notice and any required consent controls will be updated.

8. Your choices and rights

Depending on applicable law, you may have rights to request information about our processing and to access, copy, correct or delete your personal information. You may also have rights to withdraw consent, restrict or refuse certain processing, object, request portability, or complain to a competent authority.

We may need to verify your identity before responding. Some requests may be limited where retention or processing is required or permitted by law. Requests may be sent to info@aykglobaltrade.com.

9. Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.

10. Third-party communication platforms

If you contact us through WhatsApp, WeChat or Instagram, the relevant platform may independently collect and process information under its own terms and privacy notice. You should review those notices before using the platform.

11. Business audience and minors

This website is intended for business users and is not directed to children. We do not knowingly solicit personal information from children through the website.

12. Changes to this notice

We may update this notice when our services, technology or legal obligations change. The revised date will be shown at the top of this page.